Complaints about our service

 

Clients are encouraged to discuss any feeling of dissatisfaction with the fee earner acting in their matter.  In most cases, problems or misunderstandings can be resolved at this level.  If a fee earner is unable to resolve a non-formal complaint to your satisfaction it then becomes a formal complaint.  You will then be sent a letter of acknowledgement with confirmation of the procedure and timescale for dealing with your complaint.

 

If you are still dissatisfied after following our complaints process you may contact the Legal Ombudsman.  Details of how to do this can be found by visiting https://www.legalombudsman.org.uk.

You can also access the Solicitors Regulation Authority by clicking the link in the footer of this website.